Tech problems don’t have to ruin your day
When email breaks, websites won’t load, or devices refuse to cooperate, you shouldn’t have to spend hours searching forums and guessing. Especially helpful for people running online shops, service businesses, or anyone who feels stuck dealing with computer issues alone — calmly, clearly, and without excessive tech jargon.
Remote support — you stay at home while we fix it together.
If this sounds familiar, you’re in the right place
My email stopped working
My website says domain error
My printer won’t connect
These are common problems, and they’re usually much easier to resolve than they appear.
I’m afraid I’ll make it worse
My online shop won’t sync
I don’t even know what to ask for
You’re not behind. Technology just wasn’t designed to be explained clearly. That’s what I do.
How I can help
Small Business Tech Support
Email & Account Setup
Website & Domain Setup
Support for sellers, online shops, coaches, and service businesses using scheduling tools, forms, and online platforms.
orders not going through
bookings not arriving
store tools not connecting
platforms not communicating
I connect the systems your business depends on — shops, booking tools, payments, and email — so they work reliably together. I regularly help online sellers and service businesses resolve connection and setup problems that prevent their tools from working together.
General Tech Help
If it involves a screen, confusion, or frustration — I can help you understand it and fix it.
Something updated and now everything looks different
A new printer or device won’t connect
You clicked something and now settings changed
Files disappeared or you can’t find where they are.
Etsy/Printify (or similar services) won’t connect
You don’t know what to ask for — only that something isn’t right
If you’re not sure which service your issue falls under, that’s completely okay — most people start here.
Fix sending/receiving issues, set up business email, organize inboxes, and recover locked accounts, so you can sign in and use your accounts normally again.
when email won’t send or receive
when verification codes don’t show up
when you can’t sign into an account
when devices don’t stay logged in
Account access issues are very common and usually fixable. I help you regain access, get messages flowing normally again, and make sure your accounts work consistently across your devices.
I connect domains, websites, and business email so your website and email work reliably together. Google Workspace and Microsoft 365 particularly.
Connecting a domain name to your website
Setting up a business email using your domain
Linking your domain to Squarespace or another site builder
Entering DNS records when a service asks for them
These are very common setup issues — most are caused by small connection settings and can usually be resolved quickly. We work through the setup together so you understand what each piece does and can manage it afterward.
Book a Session
Choose a time using the online scheduler. You’ll receive a confirmation email with clear instructions and a secure meeting link.
No software installation needed.
How the process works
We work together
At your appointment time, we meet over a secure screenshare. You remain in control of your computer while I guide you step-by-step and make the necessary adjustments.
You can ask questions at any point.
Before your session, make sure you have:
Your device turned on and connected to the internet
Your login passwords (if available)
Access to your email or phone for verification codes
Addresses (web locations) for any accounts related to the issue (website, domain, shop, etc.)
If you’re unsure, don’t worry — I’ll help you figure it out at the start of the session.
You understand changes
Before we finish, I explain what was causing the issue and what to expect going forward so you feel confident using your devices again.
You won’t be left wondering what happened.
Quick Help Session
$55
30 minutes
Best for:
setup questions
connecting accounts
small adjustments
“walk me through this screen”
Pricing
Standard Help Session
$95
1 hour
Best for:
email issues
domain connections
shop connections
device syncing
account recovery
general tech help
Most problems can be addressed within a single session.
Small Business / Ongoing Support
$160/month
2 one-hour sessions included
Best For:
online sellers
booking businesses
recurring problems
platform connections
Priority scheduling and ongoing support for tools your business depends on.
Meet Kristen
I’ve worked professionally in IT support, but what I learned very quickly is that most people don’t actually need a technician — they need someone who can explain technology in a way that makes sense.
Jackalope Tech Shop started because I kept seeing the same situation: something small would go wrong, and suddenly a person couldn’t work, check their email, or run their business. The problem itself usually wasn’t complicated, but the instructions and terminology made it feel overwhelming.
My approach is simple. We sit down together, look at what’s happening, and fix it step-by-step. I explain what I’m doing along the way, so you’re not left wondering what changed or afraid to use your own device afterward.
You don’t need to know the right terms or even exactly what went wrong before scheduling. If you can describe what you’re seeing, that’s enough for us to start.
My goal isn’t just to solve the immediate issue — it’s to make sure you leave the session understanding your technology a little better and feeling confident using it again.
Ready to get unstuck?
You don’t have to spend another evening searching tutorials or worrying about clicking the wrong setting. Most issues are easier to resolve than they appear when you have someone guiding you.
What happens when you book
You pick a time online
We meet over secure screenshare
We fix the problem together
We always strive to resolve issues in a single session.